Closed captioning allows people with hearing disabilities to have access to television programming by displaying the audio portion of a television program as text on the television screen. Captions can also benefit adults and children learning to read, as well as people learning English as a second language. Captioning also helps television viewers follow programming where ambient noise can drown out the audio, such as airport terminals, restaurants and bars. Closed captioning is usually denoted by "CC" or a small television icon in program listings. NBC 10 has closed captioning for all of its newscasts. The text can be delayed several seconds during the process. How Can I View Closed Captions Viewers can access the captions by using the decoder built into most television sets or with a set-top box. To turn on the decoder: It may take up to one minute for captions to begin appearing. To report Closed Captioning problems, issues or concerns, please contact our Captioning Hotline by e-mail, fax or phone: We will make every effort to investigate your inquiry within 1 business day. To submit written issues, complaints or concerns, please contact the following: Mark McMillen Before submitting a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your issue immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days. |
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