DLT restricts automated phone hours for jobless benefits
Rhode Islanders trying to call in for weekly unemployment payments will now have to do so after business hours.
Published: December 8, 2008
Updated: December 8, 2008
PROVIDENCE—An increase in the number of Rhode Island residents filing for new unemployment benefits has forced the state to restrict when people can call to renew their benefits each week.
People used to be able to call an automated phone line during normal business hours. But the Rhode Island Department of Labor and Training announced Monday that it was changing those hours from 8 p.m. to 7 a.m. Monday through Friday and from 12:01 a.m. Sunday to 7 a.m. Monday.
Spokeswoman Laura Hart said the restriction was made because the increase in first-time claims for unemployment benefits has tied up the call center’s 140 phone lines, which are shared by live operators and the automated system.
The switch will leave more lines open for operators to help first-time filers.
The automated payment line can be accessed by calling 401-243-9100.
For more information on unemployment insurance programs available in Rhode Island, visit the Department of Labor and Training Web site.
DLT jobs are also posted on turnto10.com. Check our jobs section for this week’s Job of the Day.
The Associated Press contributed to this report.
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Reader Reactions
DLT-Online filing says it takes 10-14 business days to process? You would think filing online would be faster? Why should the people be punished for filing online? It should e 1st in first out regardless if they called in or applied online. Will DLT get more people to process online applications. I SURE HOPE SO!!
another attempt from the DLT to avoid paying unemployment claims… aside from denying valid claims and are forced to appeal and attend hearings to be able to exercise this benefit.
We now have to stay up all night to fight for an open phone line.
DLT: try automating some systems, computers run 24/7… how about on-line verification?
give us a break already!
David in Johnston
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